There is always an abundance of AI technology announcements, here are some interesting ones that can aid the channel.
NFON, a provider of integrated business communications, is advancing its European AI offensive as part of its NFON Next 2027 strategy.
The latest innovation is Nia FrontDesk, an AI-powered virtual inbound call agent that intelligently recognises, answers and forwards incoming calls. The solution reduces waiting times, ensures faster call handling and relieves employees of repetitive tasks. Its features include:
-Intelligent call forwarding: Nia understands caller requests ("I would like to speak to the accounts department") and forwards calls accordingly, depending on availability.
-FAQ: Nia also automatically answers frequently asked questions such as opening hours, document dispatch or standard information – at any time and without waiting times.
-Fallback options: If the person you are calling is unavailable, alternative contacts are offered.
-Seamless integration: Fully embedded in NFON business telephony, without external systems or complex configuration.
-Data security: GDPR-compliant, data processing exclusively in Europe.
Nia FrontDesk is aimed at companies with high call volumes, from healthcare, insurance and finance to retail and other industries.
-Hitachi Vantara is working towards a strategic partnership with Supermicro, combining Supermicro’s GPU and AI compute capabilities with the performance and scale of Hitachi Vantara’s Virtual Storage Platform One (VSP One), giving enterprises a foundation for driving AI infrastructure, mission-critical applications and data-intensive workloads.
The parties are finalising terms of an agreement that would enable Supermicro to sell VSP One to its customers, and Hitachi Vantara will be able to sell Supermicro servers, storage, GPUs and hardware systems, broadening availability through established channels.
-Infor is launching an expansion of its suite of AI-driven solutions for micro-verticals, optimising how technology can address the unique challenges and demands across industries, from dairy producers, and EV manufacturers, to textile fabricators, and more.
Built natively on Amazon Web Services (AWS) with Amazon Bedrock to provide flexible access to high-performing large language models, the new Infor Industry AI Agents, along with Infor Leap - a “fast and cost-effective cloud migration offer” - allow companies to “quickly realise the benefits of the technologies they’re heavily investing in”.
Infor Industry AI Agents are experts in a broad spectrum of industries and require minimal training before helping organisations achieve continuous process optimisation in core operational areas such as projects, products, supply chain, and workforce operations, we are told.
Infor Industry AI Agents are built on Infor’s Industry Process Catalogues and Value Maps across eight key industries and their micro-verticals. This gives the agents contextual understanding of industry processes, terminology, compliance factors, and KPIs for “more immediate, impactful customer outcomes”.
-Checkmarx, a specialist in agentic-AI powered application security testing, has announced “record-breaking growth” for its flagship platform, Checkmarx One.
Checkmarx One now protects more than 860 of the world’s largest enterprises. “This wave of customer adoption has propelled the platform beyond $150m in ARR in three years, cementing Checkmarx One as one of the fastest-growing platforms in application security,” maintains the firm.
Each month, Checkmarx analyses over 800 billion lines of code, performs four million scans, secures more than three million open-source packages, and inspects nearly a million container images, all while identifying approximately half a million malicious packages before they can impact organisations.
-Pendo, the software experience management platform, has introduced Agent Mode, a conversational and agentic way to use Pendo. Agent Mode is designed as a copilot for product teams that automates the “tedious, time-consuming tasks and workflows that slow them down”.
Instead of spending hours analysing feedback, building reports, or manually finding users for research, product managers can simply ask Agent Mode to do it for them. The result is more time spent understanding and solving user challenges, and less time buried in operational work.
By streamlining how teams interact with Pendo, Agent Mode increases productivity, which helps companies get innovation to market faster, the supplier said.
Pendo also says users can now connect Pendo data to LLMs like Claude or Agentforce through the open Model Context Protocol (MCP), providing instant access to usage, adoption, and sentiment inside existing enterprise tools.
-Systal Technology Solutions, a global specialist in managed network, cloud and security transformation, has unveiled Secure AI Manager (SAM), an agentic AI-powered platform designed to transform how enterprises manage complex IT environments.
Legacy tools, fragmented systems, and siloed vendors make it increasingly difficult to monitor and manage enterprise estates effectively.
SAM addresses this challenge by giving enterprises a single, consolidated view of their entire multi-vendor IT environment, without the need for IT transformation. The SAM platform continuously monitors for vulnerabilities and misconfigurations, automates compliance checks against key industry frameworks, and uses AI and machine learning to predict and resolve issues before they disrupt operations.
-PagerDuty has unveiled an end-to-end AI agent suite. Customers that have tried the suite have been able to resolve incidents “up to 50% faster”, allowing engineering to reclaim thousands of innovation hours across all incidents.
PagerDuty’s AI agent suite empowers teams to move beyond manual, reactive incident response. The PagerDuty SRE Agent learns from related incidents, automatically surfaces context, and recommends and executes diagnostics and remediations. Additionally, the SRE agent generates self-updating runbooks, which reduce cognitive load and prevent recurring issues.
The PagerDuty Scribe Agent instantly transcribes Zoom calls and chat conversations, generating structured summaries and status updates in Slack or Microsoft Teams, so teams “never miss a critical detail during or after an incident”, PagerDuty said.
And the PagerDuty Shift Agent detects and resolves on-call scheduling conflicts automatically, freeing managers and responders to focus on high-impact work. Also, PagerDuty Insights Agent delivers context-aware answers and proactive recommendations based on PagerDuty analytics, helping teams anticipate and prevent issues before they escalate.
-Oracle NetSuite has introduced NetSuite Next, designed to be collaborative, insightful, adaptive, and trustworthy, and equipped with embedded conversational intelligence, agentic workflows, and natural language search capabilities.
NetSuite Next handles repetitive and complex tasks so that businesses can “achieve outcomes faster, more intuitively, and with greater confidence”, the firm said.
Core to the NetSuite Next user experience is Ask Oracle, a natural language assistant that enables users to search, navigate, analyse, and act across the entire NetSuite dataset using their own words. It delivers context-aware answers, visualisations, interactive content, and reasoning that explains the “how” and “why” behind every response, and enables users to more easily collaborate with NetSuite.
-AlphaSense, the AI platform for the business and financial world, has surpassed $500m in annual recurring revenue (ARR). The milestone is said to reflect accelerating market adoption of AlphaSense’s agentic workflows and AI capabilities, as well as growing demand for trusted, enterprise-wide AI insights that drive smarter decisions at scale.
Over 6,500 customers trust AlphaSense to fuel their decision-making, including Google, JP Morgan, Pfizer, Microsoft, Nvidia, UBS, Unilever, and 88% of the S&P 100.
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